Build Your Boulder Business: Lunch & Learn – Bringing Fun to Life in Wisconsin-Customer Service Training
February 19 @ 12:00 pm - 1:00 pm
Research shows that 68% of your customers may not choose to return to your business, not because of the product that they receive, but because they experience an attitude of indifference or rudeness by the owner, manager, or an employee. While marketing our state as the Midwest’s premier destination for fun, the Wisconsin Department of Tourism recognizes that in order to deliver on this brand and have visitors return to our state and your business, our customers must receive great customer service. To support this, a customer service program has been developed for businesses and communities throughout Wisconsin. While the premise of the program is rooted in service for the tourism industry, the basic customer service skills discussed apply to owners and employees in all industries. This session, hosted by Jeff Anderson our Regional Tourism Specialist, will provide attendees with the basic knowledge and skills to deliver outstanding customer service experiences.
This session is coordinated by the Town of Boulder Junction Economic Development/Connect Communities Committee. All are welcome to attend. RSVP to Theresa Smith at (715) 385-2400 or [email protected] no later than the Monday, January 13 reserve your complimentary light lunch.